Frequently Asked Questions

Yes! In the search bar, enter the city and state, and increase or decrease the mile radius, which is found in the filters.

No. Bookings begin as a request and sit in a pending approval state until the owner approves or declines.

Yes. Renters can cancel up to the point of pickup.

No. The current booking needs to be canceled, and a new booking request will need to be created and approved.

Some listings only offer larger billing blocks, like a day or a week. If you request less time than the smallest billing block, RentLokr expands the booking window to match that listing's minimum billable period.

Checkout can include the rental amount, platform fees, taxes, any required deposit, and optional protection coverage when available and selected. The final total is calculated before payment is submitted.

Yes, if the owner added a late fee to the listing. Late fees start only after the booked return time passes and a 2-hour grace period ends.

Not by default. Protection coverage is optional when it is offered at checkout. If choosen, it appears as a separate payment line item.

Refunds depend on the booking stage and the cancellation timing. For example, if a renter cancels less than 2 hours before pickup, the rental charges and platform fee are kept, but the deposit is still returned.

No. RentLokr handles your payments through our secure third party platform called Stripe. For your convenience and safety, avoid off-platform payment arrangements.

Pickup and handoff are coordinated through the app. Renter and owner will both complete and confirm pickup documentation before the rental is released. See the pickup and return process for more detail.

Similar to pickup, renter and owner will complete return documentation through the app. If there are any issues or damage, a damage report can be created by the owner. See the pickup and return process for more detail.

If the listing includes a late fee, RentLokr can apply it after a 2-hour grace period. Late fees are based on the booked return window shown in your booking, not only the time you first typed into search.

Damage can be documented and disputed in the return process. If a damage report is disputed, an admin will review the documentation and make the final decision. Learn more about damage reports.

Yes - early returns are supported through the return process, but refunds are not provided for an early return.

Yes. Upon completion of the booking, both parties are provided the opportunity to rate each other. The renter will also have the option to rate the listing.

Yes. You can report listings, users, and ratings. Reports are submitted to admins for review.

No. Reports are captured and processed internally.

Read the Trust & Safety page for the current platform policy on misconduct, fraud, moderation, account restrictions, and reporting.